FAQs

1. What to expect

At your first visit we will take a careful history including any relevant medical history and current medication. It may be helpful to bring a list of your current prescribed drugs together with any pertinent scans or Xrays .

This will be followed by a thorough examination to assess and diagnose the problem .Your therapist will then explain the findings and agree the best course of action with you. It is usual to be provided with relevant exercises to aid your recovery.

The physiotherapist will need to see and palpate the affected part. Shorts would be useful to wear during examination of a lower limb or back problem and a strappy top or crop top for females who present with an upper limb or neck problem. If applicable, please bring your current running shoes.

2. Paying for treatment

Payment must be made at the end of each treatment by cash or debit card. We do accept credit cards but make a 50p surcharge. A receipt will be provided on request.

3. Private health insurance

We are registered with all the major insurance companies. It is your responsibility to check the terms and conditions of your policy before commencing treatment.

You will need to contact the insurer and obtain authorisation prior to the first appointment.

We will claim our fees directly from the insurer if you provide the relevant authorisation number and policy number. Please inform us of any policy excess at your first visit.

4. Do I have to be referred by a doctor?

No absolutely not! We are happy to make our own assessment and clinical judgement based on the history and our findings. We may need to involve your GP if we recommend medication or further investigations. We often write to the GP at the conclusion of your treatment but any contact made will only be made with your permission.

5. Cancellation policy

Please give 24 hours notice for any cancellation or changes to the agreed appointment. This allows us to reallocate the time slot. A fee of 50% will be charged for late cancellations.

6. Opening hours

Appointments are available from 8am to 7.30pm from Monday to Friday.

7. How do I know if the Physiotherapist is qualified?

To protect the safety of the public , all Chartered Physiotherapists who have completed three years of training will have the letters MCSP (Member of Chartered Society of Physiotherapy) and HCPC (which means they are registered with the Health and Care Professions Council) after their name.

All staff at Saddleworth Physiotherapy Clinic are registered with the HCPC to practice in the UK and have appropriate indemnity cover This can be checked on the HCPC website.

To book an appointment, or for further information on any of the conditions we treat, or the services on offer, please call the clinic on 01457 871777 or email physio@zen.co.uk.

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