Saddleworth Physiotherapy Clinic uses any personal information you give to us or we collect about you. We value your privacy and want to be clear about the data we collect, how we use it and your rights to control that information.
We only gather information on you when you register for our services, to comply with the law and enforce legal rights. In some cases we will not be able to provide services to you if we do not have all the personal information we need. Health/medical details are recorded to provide relevant treatment, services, advice and to give you our best professional service.
This information will solely be used for:
checking your identity;
delivery of services and provision of advice;
clinical use, treatment decisions etc.;
administration purposes/communication such as appointment reminders;
management of our relationship with you;
management of our financial and business capability and audits;
to collect or recover monies owed.
We respect your personal data and will never sell it to third parties.
How we gather the personal data
Data we collect:
name, postal address, date of birth, telephone numbers, email address, occupation, GP and medical centre;
medical conditions, treatment history, results;
correspondence to/from Health Insurers;
correspondence to/from Consultants;
appointment, attendance history;
payment/transaction data (we do not keep credit/debit card details).
Data you give to us:
when you apply for our services;
talk to us on the ‘phone or in the clinic;
in emails or letters;
enquire through our web site;
in information from health insurers regards funding;
in information from GPs, medical centres and Consultants;
other relevant documents.
Data shared/transferred with third parties:
agents you ask us to and give your consent to share your data with, such as solicitors;
your chosen health insurance company;
your GP, Consultant, Medical Centre;
advisers we use to help run accounts, collect what is owed;
How long we keep your personal information
Your data will be kept for as long as we have reasonable business need, such as managing our relationship with
you or for as long as you are being treated by us. On conclusion of treatment we have a legal obligation to keep
adults records for 8 years and under 17s until their 25th birthday or eight years after death, if sooner to:
fulfil legal obligations;
respond to questions or complaints.
After which time records are confidentially destroyed.
How do we protect your personal information?
We have precautionary security measures in place. We follow our security procedures and apply suitable
technical measures such as encryption and password protection.
Consent to withdraw
You can withdraw your consent for us to use your personal information at any time by contacting us at the clinic.
If you do retract your consent, we may not be able to provide certain services, but we will tell you if this is the
Accessing your data
Your right of access can be exercised in accordance with the Act by writing to us at this address: Saddleworth
Physiotherapy Clinic, 18 High Street, Uppermill, OL3 6HX.
You have the right to:
have your personal information corrected if it is inaccurate or incomplete;
object to or restrict processing of your personal information;
copy or transfer your personal information to a third party;
have your personal information erased if there is no need for us to keep it; however, there may be
legal or other official reasons why we need to keep or use it. Please contact us if you think we should
no longer be using your personal information.
Our web site
You can access our web site without giving us any information about yourself. We do not collect any personal
from us using the web enquiry form.
This information will solely be used for:
the purpose of dealing with your enquiry/request;
for administration purposes.
Using our web enquiry form will capture the users IP address as an automatic procedure by our web server.
Our website may contain links to other website of interest; however, once you have used these links to leave our
site you should be aware that we do not have any control over other websites and cannot be responsible for the
protection and privacy of any information which you provide whilst visiting these sites.
We may change this policy from time to time to reflect changes in the law or our privacy practices. Please check
for changes whenever you revisit our clinic or web site: www.saddleworthphysio.co.uk.